Last updated:  10th July 2023


You will be able to find shipping and supply updates on this page.

My weekly posting day is THURSDAY (morning) each week (orders must be received by 4pm on Wednesdays), but if you need something delivered at short notice please let me know and I will do my best to help you.

I use eco-friendly reusable, biodegradable and recyclable wrapping for all my creations as much as possible, but sometimes I have to reinforce packages with plastic tape, especially with larger items, to help it be more secure during transit.

I am not responsible for any delays should there be any postal delivery strikes or delays, for whatever reason.  This is out of my hands.   

Once you have purchased your goodies you will be sent a tracking number.  Please check your tracking updates here from Royal Mail (smaller and medium UK parcels), here from ParcelForce (larger UK parcels) and here for International Shipping

FREE SHIPPING is for the UK only.   If you require international postage there may be a small increase in postal costs which I will charge you for after posting if necessary.

Please see below for further details.


The current very high demand for delivery networks mean that whilst the vast majority of small untracked postal deliveries are arriving in a reasonable time, some depots around the country are struggling and as a result a number of postal deliveries are severely delayed. I am sending out orders every Thursday morning, my posting day, as usual at this time, but if you need something delivered at short notice please let me know and I will do my best to help you.

Customer Service

Please note that I am experiencing a very high number of emails and there may be delays in response times. Please bear with me, currently I am responding within 48 hours.

Tracking Orders

I always send my creations out with a signed for (goods under £50)/tracking service (goods over £50).  This is excluding small greetings cards, bookmarks and love sprinkle orders which are sent out first class (unless otherwise mentioned in the listing). If applicable you will be provided a tracking number via email once I have posted your item/s on posting day Thursday so that you can track your parcel as usual.  

You can track your parcel either via:  your Elizabeth Shewan online Orders History Page Account OR  the Royal Mail Tracking Service if you are in the UK and the TransGlobal Express Tracking Service if you are outside the UK. In certain circumstances a different carrier is used, you will be advised of their details and tracking when I send your parcel out to you.   Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.  

If you are awaiting a non-tracked delivery for smaller items and you have received your dispatch confirmation, your order will be on it's way sent on the Thursday after your order.

Please still allow the postal service more time to deliver your package at this time.

FREE SHIPPING is for the UK only. If you require international postage there will be a small increase in postal costs which I will charge you for after posting.  

If you live outside of the UK please purchase your item and I will contact you for any further postage due (please see information below).  

Delivery for international postal orders is handled by TransGlobal Express, usually throughout the whole journey, sometimes up until the point it arrives at the destination country. 
It is then usually taken over by the local postal services within the country's destination. 
If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.  
Please use your tracking numbers to follow your consignment, ready to pay Customs Fees if applicable..

UK Shipping

All delivery guarantees are currently suspended, however, I am doing my best to maintain them from my end.  As you will know delays these days are mostly out of my control due to strikes and technical problems of the delivery providers.  

UK post and courier companies are reporting huge nationwide demand for home delivery and this is putting strain on their usual delivery speed. Please bear with them.    

Please check this page for regular updates.

You can see the current status for International Royal Mail deliveries in your own country by clicking here.

Shipping to Outside the UK

If you would like me to post something to you outside the UK at the moment I ask you to please contact me before you plan to make an online purchase.  I can organise a shipment quote for you, Brexit, and delivery issues with the post office, remains to have an impact on this process, goods are taking much longer to pass through UK customs and reach their destination.

EU deliveries, delivery companies are continuing to experience technical issues at EU customs with commodity codes.  

I do apologise, I no longer ship to Germany.

Occasionally some international tracking updates appear to stall. This is most likely because the parcel is working its way through customs. Please hold tight, the parcel should start moving again after a few days.

Orders under 22 euros can be sent via post and are VAT and Duty free.

Rest of the World deliveries,  some delivery services are not operating in certain areas at this time, so it may not be possible to ship to your address due to restrictions.  Please be aware services may face delays due to weather, pandemics, strikes, and Brexit in processing, delivery and clearing Customs depending on your parcel's destination.

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country - these charges are determined by the customs office of the specific destination.  Payment of these import duties or any charges and taxes is the responsibility of the recipient (this includes FREE GIVEAWAYS) and will NOT be covered by us here at Occasionally for customers outside of the United Kingdom - additional duties and/or import taxes may apply to your order upon arrival into your country, depending on your local country tax and customs laws which is you, the buyers, responsibility.

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if  your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier then usually goods are returned to us the sender.  This order will then be sent out to you again and you will be required to cover the extra postage/courier/customs/taxes incurred.  If in these circumstances I have had to pay extra costs for the parcel to be returned to me I will then bill you for any extra charges incurred during this process, due immediately.

Royal Mail Parcel Safety Statement

 'Public health authorities have advised people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from public health authorities for people to wash their hands more often than usual using soap and hot water.' 

 – Shane O’Riordain, Managing Director of Marketing, Regulation And Corporate Affairs, Royal Mail

Returns Made Easy

Royal Mail now make returns easy. You can simply drop your pre-paid item into any Post Office and visit to track your return. 

Signatures required on Delivery

Signed For and Special Delivery needs a signature - I send everything  (expect smaller cost items) Special Deliver or Signed For due to their value.  However, if you are not in at the time of delivery the postman will leave a calling card that will give you the chance to rebook the delivery online to a day that is convenient for you, pick it up from your local collection office, or they will also give you the opportunity to arrange a different address for it to be redelivered.

My Website, Online Shop and Sessions


At this time I am working from home in my art studio. My online orders are still running as usual with possible delivery delays in transit. My online store is open online 24/7, where service remains uninterrupted.

You can also find me on social media channels to keep updated as well as well.

Readings and Healings

Please note as of 14th February 2023 I will not be taking any bookings for readings or healing sessions, for now.  When this changes it will show up here, so do keep coming to check.

All my healing sessions are now online only held via Skype, Facebook Messenger, Telegram, WhatsApp or Zoom.  You can book your appointment here.

If you have any questions, please get in touch via email at


Please check my events page for any updates.

If you have any questions, please get in touch via or call on 07803 208335 and leave a message.